Return Policy

• Return requests must be made within 7 days of delivery (or you may extend this to 10 or 14 days if you prefer).
• The item must be unused, unworn, unwashed, with all original tags, labels and packaging intact.
• The item must be returned in the same condition in which it was received (including original accessories, invoice).

• Customised or tailor-altered garments.
• Sale items clearly marked as “Final Sale” and indicated as non-returnable.
• Items showing signs of wear, wash, alteration, damage, stains or missing tags.

• To start a return, please contact our Customer Service at [email/phone] within the return window.
• Provide your order number, date of delivery, and reason for return.
• Once approved, you will be provided with return instructions (address, courier details, and any code/authorisation if needed).

• If the return is due to our error (wrong item, defective or damaged on arrival), we will cover the return shipping cost.
• For returns made for other reasons (size, change of mind), the customer will bear the return shipping cost (or a flat return fee may apply).
• Shipping charges paid initially are non-refundable, unless the return is due to our fault.

• Once we receive your return and it passes our inspection, we will process your refund within 5-7 business days (or period you choose) via the original payment method.
• Alternatively, you may choose to receive store credit or request an exchange (subject to availability).
• In case of an exchange, the original item must be returned, and once received & verified, the replacement will be dispatched. Any price difference (plus shipping cost if applicable) may need to be paid.
• If you return part of an order, any discount applicable would be apportioned appropriately.

• Items returned after the specified window may be rejected at our discretion.
• Items not in original condition, missing tags, altered, washed, or with evident use will not be accepted for return.
• For items purchased during promotional sales, the return may be limited to store credit only (this must be clearly indicated in the product listing).
• We reserve the right to modify this policy from time to time; the version on our website at the time of your purchase applies.

• Orders may be cancelled before shipping. Once the item has been dispatched, you may follow the returns process above.
• For cancellations of prepaid orders, any payment gateway or processing charges may be deducted unless otherwise stated.